Refund and Returns Policy

Customer and client satisfaction is one of our top priorities. We stand behind our products and services 100% and ultimately want our customers and clients to be happy with their purchases and excited about embarking on their transformation journey. Our refund and returns policy is designed to ensure fairness and transparency. Please review the following terms:

Apparel:

We do not offer refunds on any apparel purchases. All returns are issued via store credit ONLY. If you receive a defective apparel item, please email us within 72 hours of receiving your order (as indicated via the product tracking history) at transformathletics16@gmail.com and we will get you taken care of immediately.

To be eligible for a return, your apparel item(s) must be unused, unwashed, unworn, and in the same condition that you received it with tags still attached. All returns must be made within 7 (seven) days of receipt of the item, as shown in the item tracking history. Please note, if your return is accepted, you will receive a store credit for the amount paid minus shipping costs. All refunds are processed as store credit, only.

Customized and personalized items, including, but not limited to, monogrammed, customs, and items with slight changes to the original design, returns/exchanges are NOT available on such items.

We encourage you to please refer to the size and color chart prior to ordering. You may find these charts HERE.

Additional non-returnable items:

Gift cards

Downloadable programs and trainings

In -person Training Programs (** please see below for more detail)

Sale Items

Store Credit

Hats/ Beanies

Returns (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved for your return, you will be issued a store credit via email for the amount you paid, less shipping cost within 5 business days of us receiving your returned item.

Late or Missing Store Credit (if applicable)
If you haven’t received your store credit and it is outside of the 5 business day time frame, please contact us at transformathletics16@gmail.com.

Shipping
To return your product, you should mail your products to: Transform Athletics, LLC 3676 Shadow Ridge Dr. High Point, NC 27265

Customer is responsible for paying return shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of shipping in which you paid at the time of your original purchase will be deducted from your store credit.

Depending on where you live, the time it may take for us to receive your returned product may vary.

When shipping your item(s) back, you should consider using a trackable shipping service and/or purchasing shipping insurance in the event your item(s) are lost during transit.

Lost or Stolen Packages

Transform Athletics, LLC is not responsible for lost or stolen packages. If the tracking says “delivered” and you did not receive your purchase, please be sure to contact the shipping carrier used for assistance. If you suspect your package has been stolen, please notify your shipping courier and local authorities.

If you return an item(s) to us as the result of a return, and the package is lost and/or not delivered to us, you as the customer are responsible for contacting the shipping courier you selected and following any instructions advised by them.

Address Changes

Address changes must be made during regular business hours, Monday – Friday 9am-5pm EST within 2 hours of the purchase date/time. Although, we can not make any promises that we will be able to change/update the shipping address before your item(s) ships, we do understand that mistakes happen and will certainly do our best to help out if you contact us quickly after making your purchase and before the shipping label is created. Once a shipping label is created, we are no longer responsible for your package in the event that it is shipped to an incorrectly provided address. You will need to contact the shipping carrier for further assistance at that time.

In the event that a wrong address is entered during the checkout process and the customer has not notified us via email within 2 hours of placing the order and the shipping label has been created an/or shipped, if the package is delivered or returned to sender, the customer will be responsible for paying the additional/duplicate shipping costs prior to having the item re-shipped.

Training Sessions

Refunds on unused training sessions/programs are only valid during the initial three (3) days following purchase. After three (3) days, no refunds will be granted. All refunded training session/programs are subject to a 15% administration fee that will be deducted from the refund amount to cover processing costs.

**TRAINING SESSION/PROGRAM REFUNDS WILL ONLY APPLY TO UNUSED TRAINING SESSIONS. ONCE A TRAINING SESSION IS SCHEDULED AND ATTENDED, IT IS CONSIDERED USED AND THEREFOR NON-REFUNDABLE.

Exceptions:

Refunds on in-person training sessions may be considered on a case-by-case basis for extenuating circumstances, such as medical issues preventing participation. Documentation may be required.

Group Programs:

Refunds for group training programs will be prorated based on the number of unused sessions remaining at the time of refund request, and are also subject to a 15% administration fee that will be deducted from the refund amount to cover processing fees.

For refund requests and other inquiries, please contact our customer support at transformathletics16@gmail.com.

Exchanges

If you would like to exchange your apparel purchase for a different size, please email us at transformathletics16@gmail.com and a member of our customer service team will assist you with next steps. Please note, if choosing to exchange, customer is responsible for return shipping costs as well as shipping costs to send the new item.

Shipping returns

To return your product, you should mail your product to: 3676 Shadow ridge Dr. High Point, NC 27265

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund in the form of store credit, the cost of return shipping will be deducted from your store credit.

Exchanges

Shipping returns

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